FAQs

During the use of the product, if you encounter the following situations, you can check it and solve it independently.

No. Problems Causes Solutions
1 Robot cannot be charged Charging Dock has no electricity. Ensure the charging cord is plugged into the dock and wall outlet,
and the light on the Charging Dock is white.
The poor connection of the charging
contact points.
Clean the charging connection points on both Charging Dock and
bottom of the Robot with dry cloth.
The power switch at the bottom of the
robot vacuum is off.
Please turn the robot over and check if the main power switch at the
bottom is turned on. "1" means power on, and "0" means power off.
It can be charged normally only when the main power switch is turned on
2 The robot vacuum cleaner
gets stuck
Get stuck by objects. Pick up objects like clothing, scraps of paper, power cords, and
fragile objects to avoid Robot stuck before it starts working.
Get stuck under furniture. Robot’s slimmer body would work with most of the furniture but it still
probably gets stuck. Notice: the lowest height is 3 inches.
Get stuck on carpet. Robot is not suitable for use on long-pile carpet. Before using Robot on
a short-pile area rug with tasseled edges, please fold area rug’s edges
to prevent Robot from tangling.
3 Robot cannot dock Charging Dock has no electricity. Ensure the charging cord is plugged into the dock and wall outlet,
and the light on the Charging Dock is white.
The location of Charging Dock is
not correct.
Position the Charging Dock on a hard level surface (not on a dark-colored
surface or high-pile carpet) and refer to the suction“position the charging
dock”in Manual.
The robot vacuum has been suspended
for more than 30 minutes.
It is recommended to suspend the robot vacuum for no more than
30 minutes.
The robot vacuum did not start cleaning
from the charging stand.
It is recommended to let the robot vacuum start cleaning from the
charging stand.
The refill route is blocked. For example,
the door of the room where the charging
station is placed is closed.
Keep the recharge route unobstructed.
The charging stand was moved artificially Avoid moving the charging stand as much as possible. Let the robot
vacuum complete the autonomous cleaning.
4 Side brush falling down The side brush is not installed correctly. Put the side brush into the slot and hear a "click"
5 Left / right wheel abnormal The left / right wheel may be entangled. Check left / right wheel for entanglement and clean the side wheel.
6 Weak suction The dust bin is full Empty dust bin
Filter clogged or wet Clean and dry the fifififilter or replace it with a new one
7 Cannot schedule cleaning The Main Power Switch on the bottom
of Robot is off
Turn on the Main Power Switch at the bottom of Robot.
Power is too low to start cleaning Charge Robot.
The scheduled time have been set
incorrectly
Set schedule cleaning according to APP Instruction.
8 Main brush abnormal Main brush is stuck or entangled. Check whether the main brush is entangled and clean the main brush.
9 Robot suspended in the air Robot is suspended or stuck near a cliff Please put the robot on the floor,or clean the cliff sensors
10 Camera abnormal Camera is dirty. Wipe camera with alcohol cotton ball gently.
11 Bumper abnormal The bumper may get stuck. Pat the left, middle and right sides of the infrared bumper to
make it flexible.
12 Dust bin abnormal Dust bin maybe installed incorrectly. Install dust bin again.
13 Clean the route chaos The robot is familiar with the environment
and is drawing a map.
The robot has just arrived at your home and needs to be familiar with
your home environment and draw a clean map. Normally,
it will intelligently plan a route according to your home environment and
generate a map after 2-3 cleanings.
14 The robot vacuum cannot
connect to the App
The robot vacuum is not within the
network signal coverage of the router.
Ensure that the robot vacuum is within the network signal coverage of
the router.
The robot vacuum is not in a
state to be configured.
The network configuration can be performed on the robot vacuum only
when it is in the state to be configured. Power on the robot vacuum, open
the panel, short press the power button, and hear the robot vacuum's
prompt tone, which means that the robot vacuum enters the state to be
configured.
Not using 5GHz network. Not compatible with 5G network, please use 2.4G network configuration
when connecting.
15 The cleaning map is lost Moving the robot vacuum to another
floor may lose the map.
Don't worry, the robot vacuum can create a cleaning map again.
16 Unable to create a family map
on the app
The sweeper did not start from the
charging stand.
The robot vacuum must start cleaning from the charging stand.
Moving the robot vacuum during the
cleaning process caused it to fail to locate.
During the cleaning process, avoid moving the robot vacuum as
much as possible.
17 Unable to create a family
map on the app
The automatic cleaning task has not
been completed.
After the robot vacuum has finished cleaning, it will automatically return
to the charging stand.
Use the mopping function when creating the map for the first time. Don't use the mopping function when creating the map for the first time.
18 When the robot vacuum is
working, the sound is loud
Side brushes, roller brushes are entangled
with hair; dust box, filter accessories are
blocked.
It is recommended to clean and maintain side brushes, roller brushes,
dust boxes, and filter accessories regularly.
The robot vacuum enters a strong
cleaning mode.
Change to standard cleaning mode.
19 The robot vacuum cannot
connect to the home Wi-Fi
network
The robot vacuum isn't within the Wi-Fi
signal range.
Please make sure the robot vacuum is within the Wi-Fi signal range.
When the network is connected, the robot
vacuum is not yet ready to configure the
network.
Turn on the power switch of the robot vacuum and press the power
button. The robot vacuum Wi-Fi indicator flashes slowly, indicating it's
ready to configure the network.
The robot vacuum doesn't support 5G
networks.
Please make sure that the robot vacuum is connected to the 2.4G
network.