FAQs

During the use of the product, if you encounter the following situations, you can check it and solve it independently.

No.	Problems	Causes	Solutions
1	Robot cannot be charged	Charging Dock has no electricity.	Ensure the charging cord is plugged into the dock and wall outlet, and the light on the Charging Dock is white.
		The poor connection of the charging contact points.	Clean the charging connection points on both Charging Dock and bottom of the Robot with dry cloth.
		The power switch at the bottom of the robot vacuum is off.	Please turn the robot over and check if the main power switch at the bottom is turned on. "1" means power on, and "0" means power off. It can be charged normally only when the main power switch is turned on
2	The robot vacuum cleaner gets stuck	Get stuck by objects.	Pick up objects like clothing, scraps of paper, power cords, and fragile objects to avoid Robot stuck before it starts working.
		Get stuck under furniture.	Robot’s slimmer body would work with most of the furniture but it still probably gets stuck. Notice: the lowest height is 3 inches.
		Get stuck on carpet.	Robot is not suitable for use on long-pile carpet. Before using Robot on a short-pile area rug with tasseled edges, please fold area rug’s edges to prevent Robot from tangling.
3	Robot cannot dock	Charging Dock has no electricity.	Ensure the charging cord is plugged into the dock and wall outlet, and the light on the Charging Dock is white.
		The location of Charging Dock is not correct.	Position the Charging Dock on a hard level surface (not on a dark-colored surface or high-pile carpet) and refer to the suction“position the charging dock”in Manual.
		The robot vacuum has been suspended for more than 30 minutes.	It is recommended to suspend the robot vacuum for no more than 30 minutes.
		The robot vacuum did not start cleaning from the charging stand.	It is recommended to let the robot vacuum start cleaning from the charging stand.
		The refill route is blocked. For example, the door of the room where the charging station is placed is closed.	Keep the recharge route unobstructed.
		The charging stand was moved artificially	Avoid moving the charging stand as much as possible. Let the robot vacuum complete the autonomous cleaning.
4	Side brush falling down	The side brush is not installed correctly.	Put the side brush into the slot and hear a "click"
5	Left / right wheel abnormal	The left / right wheel may be entangled.	Check left / right wheel for entanglement and clean the side wheel.
6	Weak suction	The dust bin is full	Empty dust bin
		Filter clogged or wet	Clean and dry the fifififilter or replace it with a new one
7	Cannot schedule cleaning	The Main Power Switch on the bottom of Robot is off	Turn on the Main Power Switch at the bottom of Robot.
		Power is too low to start cleaning	Charge Robot.
		The scheduled time have been set incorrectly	Set schedule cleaning according to APP Instruction.
8	Main brush abnormal	Main brush is stuck or entangled.	Check whether the main brush is entangled and clean the main brush.
9	Robot suspended in the air	Robot is suspended or stuck near a cliff	Please put the robot on the floor，or clean the cliff sensors
10	Camera abnormal	Camera is dirty.	Wipe camera with alcohol cotton ball gently.
11	Bumper abnormal	The bumper may get stuck.	Pat the left, middle and right sides of the infrared bumper to make it flexible.
12	Dust bin abnormal	Dust bin maybe installed incorrectly.	Install dust bin again.
13	Clean the route chaos	The robot is familiar with the environment and is drawing a map.	The robot has just arrived at your home and needs to be familiar with your home environment and draw a clean map. Normally, it will intelligently plan a route according to your home environment and generate a map after 2-3 cleanings.
14	The robot vacuum cannot connect to the App	The robot vacuum is not within the network signal coverage of the router.	Ensure that the robot vacuum is within the network signal coverage of the router.
		The robot vacuum is not in a state to be configured.	The network configuration can be performed on the robot vacuum only when it is in the state to be configured. Power on the robot vacuum, open the panel, short press the power button, and hear the robot vacuum's prompt tone, which means that the robot vacuum enters the state to be configured.
		Not using 5GHz network.	Not compatible with 5G network, please use 2.4G network configuration when connecting.
15	The cleaning map is lost	Moving the robot vacuum to another floor may lose the map.	Don't worry, the robot vacuum can create a cleaning map again.
16	Unable to create a family map on the app	The sweeper did not start from the charging stand.	The robot vacuum must start cleaning from the charging stand.
		Moving the robot vacuum during the cleaning process caused it to fail to locate.	During the cleaning process, avoid moving the robot vacuum as much as possible.
17	Unable to create a family map on the app	The automatic cleaning task has not been completed.	After the robot vacuum has finished cleaning, it will automatically return to the charging stand.
		Use the mopping function when creating the map for the first time.	Don't use the mopping function when creating the map for the first time.
18	When the robot vacuum is working, the sound is loud	Side brushes, roller brushes are entangled with hair; dust box, filter accessories are blocked.	It is recommended to clean and maintain side brushes, roller brushes, dust boxes, and filter accessories regularly.
		The robot vacuum enters a strong cleaning mode.	Change to standard cleaning mode.
19	The robot vacuum cannot connect to the home Wi-Fi network	The robot vacuum isn't within the Wi-Fi signal range.	Please make sure the robot vacuum is within the Wi-Fi signal range.
		When the network is connected, the robot vacuum is not yet ready to configure the network.	Turn on the power switch of the robot vacuum and press the power button. The robot vacuum Wi-Fi indicator flashes slowly, indicating it's ready to configure the network.
		The robot vacuum doesn't support 5G networks.	Please make sure that the robot vacuum is connected to the 2.4G network.