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30-Day Money-Back Guarantee for Any Reason
Amarey will replace a defective product with a brand-new product if the replacement request is made within six months of purchase; If the replacement request is made after six months of purchase, amarey will replace the defective product with a factory refurbished model of equal value.
Obsolete or discontinued products that are defective and under warranty will be replaced with the same product if available.Otherwise, it will be replaced with an equivalent or newer model.
Long Warranty Time (12 to 18-month warranty) for Quality-Related Issues
We will take care of all quality-related issues with a replacement or full refund including any return shipping costs. Please note: Any provided shipping labels must be used within 20 days.
For Purchases made through other retailers
Please contact the retailer directly for specific details on their warranty process.
Unauthorized reselling of amarey products is strictly prohibited.
Personal information usage
If you obtain service under this policy, you authorize amarey to store, use, and process your flight log information and your contact information, including name, phone numbers, address, and e-mail address. amarey may use this information to perform service under this policy. We may contact you to inquire about your satisfaction with our service or to notify you about any product recalls or safety issues. In achieving these goals, you authorize amarey to transfer your information to any country where we do business and to provide it to entities acting on our behalf. We may also disclose your information where required by law.
Will the replacement product be the same as the defective product?
Amarey will replace a defective product with a brand-new product if the replacement request is made within six months of purchase; If the replacement request is made after six months of purchase, amarey will replace the defective product with a factory refurbished model of equal value.
Obsolete or discontinued products that are defective and under warranty will be replaced with the same product if available. Otherwise, it will be replaced with an equivalent or newer model.
What isn’t covered by the warranty?
*Purchases from unauthorized resellers
Improperly operated devices
Lost or stolen products
Purchases made over limited warranty time (unless otherwise stated)
Non-quality-related issues (after 30 days of purchase)
Consumable components like brushes and filters are not covered
Free products
When does the warranty begin?
It begins the day you place your order.
How do I claim the warranty?
amarey offers amazing support for all of our products. Our friendly service representatives are always just a phone call or an email away. Please refer to the specific FAQs for your product and try all troubleshooting suggestions first.
Email: support@iamarey.com.
Technical Support and Service representatives are available Monday through Friday, 9am -5pm (PST)
What is a valid proof of purchase?
An Amazon order number for a purchase made through amarey
A dated sales receipt from an authorized amarey reseller that shows the description of the product along with its price.
What if I don’t have any proof of purchase?
If you made your purchase through amarey Store, we may be able to locate your order using your email address, name or shipping address.
If you made your purchase through an authorized amarey Reseller, you may contact the reseller to see if they can provide a copy of your receipt.
If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.
Will the warranty be renewed if my product is replaced?
The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.
What if I move overseas? Will my limited warranty still be valid?
No, the warranty is only applicable in the country your product was originally shipped to.
My rugs in my house is dark gray. Does this work for it?
I think it could do well. I have black gray rugs in my kitchen and dark brown wood floor in my living room but I have lighter wood in other rooms I find it do excellently in all rooms.
Is it quiet when it works?
A90+ robot vacuum is very quiet. I basically didn't hear any noise.It is said that it was lower than 60db.
What if there is long dog hair in the house? Does it work properly?
There is no problem, but you have to check and clean the brush more frequently, because too much hair can easily block the brush and is not conducive to the operation of the machine.
Does this vacuum cleaner have a warranty?
Yes, one year
Can it be scheduled days and times to clean
Amarey A90+ can indeed set a schedule for cleaning through the APP, and set the time period you want to clean. I usually set an automatic cleaning every morning and evening.
Will it scratch my furniture?
I don't think it will. Amarey A90+ is very careful, it seems low down when approaching furniture. I like it very much.
How big is the dust bin of A90+?
Yes, this robot vacuum applies upgraded SLAM technology, which can sense objects. Whether it is day or night, you can clean the room according to the set schedule.
Does this have no-go zoning setting?
Yes, this robot vacuum has the function of setting no-go zones. If there are some places in your home that do not need to be cleaned or where it should not go, you can set no-go zones on the app. This is very useful for me.
It does not go down the stairs, it stops at the top of the stairs. Is my robot vacuum cleaner defective?
This is one of the advantage of this vacuum. When it cleans to the edge of the stairs, it has sensors to prevent it from falling off the steps. It will not clean your stairs. I am very satisfied with my robot vacuum cleaner.
Do I need to clean the brushes under the vacumm?
I think this is necessary. You'd better clean all the brushes of the robot vacuum cleaner regularly in case it cannot clean up the garbage normally.
Can this be used on shag carpets?
Yes, my daughter gave me this robot vacuum as a gift on Mother's Day. It can be cleaned on my shag rug. I think this robotic vacuum cleaner is really a great human invention!